Frequently asked questions

All about the routine.

My dog can't stand having its mouth touched.

That's very common. The e-book offers gradual habituation: first a finger on the lips, then one tooth, then the whole jaw, with a reward at each step. The quiz tells you the right pace for your dog.

How long does a tub last?

Each tub contains 50 wipes. At one a day, the 90-day routine (2 tubs, 100 wipes) covers about three months.

How does the free accessory work?

With the 90-day Routine, tick one or more accessories on the product page: the cheapest in your selection is free. The discount applies automatically at checkout.

What's in the wipe?

Water, cetylpyridinium chloride (CPC) 0.1%, allantoin, glycerin, citric acid, tea polyphenols, green tea extract. Xylitol-free.

Does it replace the vet?

No. It's an everyday hygiene routine. An annual check-up at the vet remains essential, especially if the gums bleed or brown deposits are visible.

When will I receive my order?

Allow 8 to 16 days in France and Belgium, delivery included. You receive a tracking number by email as soon as it ships. Accessories arrive in the same parcel.

Can I return my order?

Yes. You have 14 days after receipt to exercise your right of withdrawal. The conditions are detailed on our Withdrawal and returns page.

Why is the tub label in English?

The tub carries the manufacturer's original label. All information (ingredients, use, precautions) is on this website and in the e-book.