Terms of sale

Last updated: 10 October 2026. Translation for information; the French version prevails.

1. Seller

These terms of sale apply to sales concluded on the DogSmile website between Nabil MOHAMED MZE ALI, sole trader, trading as DogSmile, 8 rue Alfred Hitchcock, 91860 Épinay-sous-Sénart, France, SIRET 928 969 559 00014, email dogsmile.officiel@gmail.com (the “seller”) and any individual acting for non-professional purposes (the “customer”).

2. Products

The products offered are pet hygiene products (finger dental wipes, ear wipes), accessories (silicone finger brush, toy) and a PDF e-book in French. Their main features, including ingredients and precautions, are shown on each product page. Dog photos are illustrations. Hygiene products are not treatments and do not replace a vet's advice.

3. Prices

Prices are in euros, delivery included. VAT not applicable, article 293 B of the French Tax Code. The price applied is the one displayed when the order is confirmed. Discounts (including the free accessory with the 90-day Routine) are applied automatically at checkout.

4. Order

The customer selects the products, checks the order summary and confirms it by paying. A confirmation email is sent. The seller may refuse an order in case of a previous dispute or suspected fraud.

5. Payment

Payment is made online by card, Apple Pay, PayPal or Klarna through the secure provider Shopify Payments. The seller never has access to card details.

6. Delivery

Products are delivered to mainland France and Belgium. Indicative timeframe: preparation within 1 to 3 business days, then 8 to 16 days of tracked transport. The e-book is emailed after the order. If delivery does not take place within 30 days of the order, the customer may cancel the sale under articles L216-2 et seq. of the French Consumer Code and obtain a refund. Lost or damaged parcel: the seller replaces or refunds it.

7. Right of withdrawal

The customer has 14 days from receipt to withdraw without giving a reason, by email to dogsmile.officiel@gmail.com (model form on the Withdrawal and returns page). Products must be returned within 14 days of notification, at the customer's expense. The refund is made within 14 days of withdrawal at the latest and may be withheld until the products are received. Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to unsealed goods that cannot be returned for hygiene reasons (opened tubs of wipes) or to the e-book, digital content supplied immediately and free of charge.

8. Legal guarantees

The customer benefits from the legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code). Claims: dogsmile.officiel@gmail.com.

9. Liability

Products must be used according to the instructions and precautions given. The seller cannot be held liable for improper use.

10. Personal data

The data collected is needed to process orders. Its processing is described in the privacy policy.

11. Complaints and mediation

Complaints can be sent to dogsmile.officiel@gmail.com. If a dispute is not resolved, the customer may use a consumer mediator free of charge (articles L611-1 et seq. of the French Consumer Code); the mediator's details are available on request and will be added here once the seller has joined a scheme.

12. Governing law

These terms are governed by French law, without prejudice to the protective provisions of the consumer's country of residence.